Terms & Conditions
The Products and information on our website must not be taken as a prevention, cure or treatment for any medical condition
The products do not carry medicinal licences and so we do not make medical claims for them
You must not exceed the recommended application/dosage on any of the products sold on our website
We rely on our suppliers to label the packaging correctly in respect to ingredients/contents etc
The use of any products or information on this website is entirely at your own risk, for which we are not be liable.
It shall be your responsibility to ensure that any product information or services available through this website meets with your specific requirements
We do not provide medical information and cannot answer medical questions
If you are seriously ill or think that you may be, please consult your GP/healthcare practitioner before you start using any of our products.
If you are currently taking any prescribed medication or skin creams its best you do check with your GP/healthcare practitioner before using any of our products
Description and Stock Availability
- These goods are subject to availability.
- If on receipt of your order the goods you have ordered are not available in stock Be Transformed will inform you as soon as possible.
- The prices payable for goods you order are set out in our website
- Every effort is made to ensure that prices shown on the website are accurate at the time you place your order. Should an error be found we will inform you as soon as possible and offer the option of re-confirming your order at the correct price, or cancelling your order. However, if we do not receive an order confirmation within 14 days of informing you of the error, the order will be cancelled automatically.
- Special offers are valid while stocks last
Payment of Goods
- We only accept payments in only GB Pounds (Sterling). However via PayPal all international transactions will be converted into your country’s currency appropriately
- We must receive full payment for the goods that you order before the order can be accepted. Once we have received payment, an email confirming we have accepted your order will be sent to you at the email address you provided on your online order form
- We accept various debit/credit cards as well as payments by cheque, money order or postal order. Please note that all such payments must be in UK pounds sterling for the full amount shown on the order confirmation receipt
- Items will not be despatched unless your cheque has been cleared by our bank. We will then confirm receipt of your cheque and notify you as soon as the goods has been mailed out to you
We welcome International and European orders, however the cost of shipment costs more than the UK postage fees and includes an overseas handling charge. Please note the shipping fee does not include taxes, tariffs, duties or anything of that nature
Be Transformed cannot take any responsibility for packages once they are mailed and are not liable for taxes or duties that international countries may charge
If you want to double check the cost of the overseas handling fee and postage, or if you wish your package to be sent special delivery, please do not hesitate to email your order to us at email@example.com and we'll provide you with a quote, before you confirm your order
Shipping and Handling
Be Transformed aims to process your order within 24-48 hours of receipt
Please allow 3 to 14 working days for your order to be delivered and bear in mind the receiving of your order then depends on the efficiency of the postal service concerned
We generally use Royal Mail service for all deliveries. We will use other postal delivery services such as recorded special delivery if necessary
It might not be possible for us to deliver to some locations or you may be required to pay extra
Once an order is posted, it is up to the postal carriers to deliver to the customer on time. In certain circumstances, e.g. a postal strike, it is possible that an order will be delayed.
In the event that you do not receive your order within 14 working days then please do contact us.
Please be aware that if the item is too large to go through the letterbox the Post Office will retain it at the local depot for collection. NB: occasionally the postal service may fail to put a note through the letterbox to say that a package is awaiting collection
If your parcel exceeds 2kg we will email you with actual charges and await your agreement to go ahead with the order
Orders Not Received
In the event that a customer does not receive an order (which our records show has been dispatched) if you fail to inform us about this matter within 14 days of the order date we will not re-send the order
Delivery will be made as soon as possible after your order is accepted
You become the owner of the goods you have ordered, been delivered and received by you
Once goods have been delivered to you we will not be liable for them
Our Right to Decline Your Order
We reserve the right to decline or cancel your order for any reason without limitation and whether or not payment has been received by us
Due to insufficient stock for us to deliver the goods you have ordered
Because we do not deliver to your area
An item(s) of goods you ordered lists a price incorrectly due to a typographical error, or a mistake in the pricing information was received by us from our suppliers.
If for any of the above reasons we do decline your order, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card to your PayPal account as soon as possible, but in any event within 30 days of your order
We will not be obliged to offer any additional compensation for disappointment suffered
We reserve the right to decline order requests if we are unable to obtain the ordered items from our suppliers.
In the case that we cannot fulfil an order and payment has been made we shall refund the full amount paid directly to your credit/debit card or PayPal account
Money Back Guarantee
- We offer a 30-day money back guarantee on all our products.
- In order to ensure the 30-day money-back guarantee, you must keep the empty or part-used containers and return them to us. This does not affect your statutory rights. You must return the goods within 30 days of the initial receipt and upon our receiving the empty or part-used container you will receive within 30 days a full refund
- All returned items postage, packaging including insurance fees will be at your cost and responsibility
Your Right of Cancellation
- You have the right to cancel an order within 14 days of receiving the goods
- If you cancel an order please notify us in writing via post or by email to our contact details as shown below
- Once you have notified us that you are cancelling your order, any sum debited to us from your debit/credit card will be re-credited to your PayPal account as soon as possible and in any event within 30 days of your order
- If you cancel your order, but we have already despatched the goods for delivery to you, then you must return the goods unopened as soon as possible
- We shall not be liable for the return of goods fee, the cost of return postage will be your responsibility. However if you are returning the goods due to a mistake on our part we will bear the cost of postage
- We shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you if you cancel the order but do not return the goods to us in the condition it was in when delivered to you, or do not pay the costs of delivery
- You must have our company's (Be Transformed) express permission and prior written consent to create a link to this website from a document or another website
- All rights in the designs and information on our website are solely owned by Be Transformed
- You may view, copy or print portions of our website for the sole purpose of placing an order with us
- The materials on our website may not be used for any other purpose
In the unlikely event of a complaint then please write or email us, specifying the nature of the complaint together with details of your order
PO Box 38378
London E13 8AA
Telephone: 0800 799 7809
Company Registration No. 0568137
Trading as Be Transformed
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